Faq's

1) Why do I need an account on Bagelly

Benefits of creating an account-

  • It unlocks a range of exciting benefits and opportunities that you get with Bagelly. Exciting discounts, coupon codes, alerts on new arrivals and on top of that fashion tips and fashion trends right in front of you.
  • You are able to view your order history including your order status, and you can re-print order documents.
  • We have your details safe, in case we need to contact you regarding your order.

2) I have forgotten the password to my Bagelly account, how do I log in?

All you need to do is go to the login page, click the 'Forgot Password' option and put in your account email address in the box provided. Once you've pressed the 'Reset Password' button, we'll send a link to your email address to reset the password. If you're still having problems, just give us a call.

3) How do I change my details in my Bagelly account?

If you have already signed up, click into the "My Account" section where there are options for you to change any of your details. You can then make any changes you need to.

CUSTOMER SERVICE

1) How do I reach the Bagelly customer support ? 

You can reach our customer support team at support@bagelly.in from Monday to Friday between 10 AM-5 PM.

2) Is there any phone number for the customer support?

Yes, Please check on our contact us page.

3) How long does customer support take to respond to my queries? 

All queries shall be responded the same day of the receipt or the next working day in case there is a holiday. 

ORDER & PAYMENTS

1) What is the estimated time of delivery?

All orders placed on BAGELLY are dispatched through the courier service and it takes 10-15 business days to deliver from the date of order placing depending on the logistic and our warehouse location.

All orders of exclusive collection shall take 12-15 business days as they are all made to order articles. 

2) Can I amend my order?

You can amend your order any time before check-out, but once your order has been placed, it cannot be changed.

3) How do I check the status of my order or track my order?

You can check your order status or track your order by filling in your Order id and the email id that was used to the place the order here: https://.........................................................

4) How can I check if Bagelly delivers to my PIN code?

Bagelly shall deliver to major locations in India, however there could be certain location that our services may not be available due to Logistic Issues. Considering the vulnerable situation of the logistics, we keep on updating the serviceable pincodes. 

We offer delivery in many un-serviceable pincodes and locations. however mode of payment is only Pre-payment. 

5) Can I cancel my order?

You can cancel an order under 'My Order' option until it has not been processed by the Bagelly operations team. This generally takes 24-48 hours. Once order is processed, we cannot cancel the order.

Alternatively, you can also write to us @ support@bagelly.in

6) What payment method can I use?

We have different payment methods on our online store:

  1. Credit/Debit Cards: We accept all major credit and debit cards, including Visa, Mastercard, Maestro, and American Express.
  2. Net Banking: We support net banking from various banks, including SBI, ICICI, HDFC, and more.
  3. PayPal: We accept PayPal payments for secure and convenient transactions.
  4. COD (Cash on Delivery): We offer Cash on Delivery (COD) as a payment option for select areas.
  5. UPI (Unified Payments Interface): We support UPI payments for seamless transactions.
  6. Wallets: We accept payments from various digital wallets, including Paytm, PhonePe, and more.
  7. Bank Transfer: We also accept bank transfers for offline payments.

Important Notes:

  • For COD orders, please ensure that the payment is made in cash to the delivery executive.
  • For bank transfers, please provide the transaction ID and payment details to our customer support team.
  • For UPI payments, please ensure that the payment is made from the same account linked to your online ecommerce account.

Security:

  • All payment transactions are processed through secure and trusted payment gateways.
  • We do not store any sensitive payment information on our servers.
  • Our payment systems are designed to ensure the highest level of security and integrity.

RETURNS & REFUNDS

1) What is your return policy?

Bagelly online sales model is designed to give its customer the comfort of shopping online without going through any hassles and takes care of the returns that may arise due to sizing issues or unknown defects. Please note that item(s) purchased via bagelly.in can only be returned online by placing the Return/Exchange request at https://............................................................ within 10 days of the receipt of the product,

Return of Goods : Bagelly's 10 days returns/exchange policy gives you an option to return items purchased on bagelly.in for any reason within 10 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. Once the return order is received at our location we shall investigate the condition of the receipt of the order. After complete quality analysis of the received product, if the product qualifies as unused and undamaged we shall refund the complete money back to the customer in the desired mode. 

2) How do I return my item?

  • You can return your order within 10 days from the receipt of the order and place a return/exchange request here: https://................................................
  • Only unused and undamaged articles can be returned and images need to be uploaded on the return center. 
  • Once successfully a return request is placed by the customer, our team will accept or reject the return request considering the time frame post delivery after which the return request is made and also the images. Upload at least 3 images of the products. Any request made without images shall be rejected instantly.
  • Only one return/exchange request can be made wherein the logistics charges for Reverse pick up and new delivery shall be borne by the brand. In case more than one return/exchange request is made, we will entertain only when the courier charges and logistic charges are borne by the customer in advance. 
  • Upon acceptance of the Return request we will arrange for a pick up from the delivered address and we will notify you once the order is received at our warehouse
  • Our team will run a quality check and if the product passes the QC, we will initiate the refund within 8-9 business days from receipt of the return order in our facility

3) How long will it take for you to refund me?

Once a successful return request is made, a return pick up is arranged that takes around 7-8 business days for the pick up depending on the pincode serviceability. Hence it takes 9-10 business days for the product to be received at Bagelly facility. Once quality check is cleared, within 4-5 business days from the receipt of the order in the Bagelly facility, the refund will be processed. 
All COD orders refund is processed in the Bank Account for which the details are provided by the customer

WEBSITE

1) I have a promotional/coupon code, where do I enter it?

To apply a coupon code/discount to your order, the code must be entered into the coupon code field located in your shopping bag. This is a box on the final order review page before clicking the 'Proceed to Payment' button and will require the 'Apply' button to be clicked once entered.

2) The item I want is out of stock, is there any way I can pre order or can be told when it is back in stock?

If the product you order is out of stock, you can reach out to our customer care @support@bagelly.in to get details on that product and will get a chance to pre order the same.